Return & Refund Policy

We want you to have a smooth shopping experience at Nexora. Please read this policy carefully before placing an order.

Return eligibility

Returns or replacements may be accepted only if the item received is damaged, defective, wrong, or missing parts at the time of delivery.

To request support, contact us within 48 hours of delivery at nexora.store.ind@gmail.com with your order number and clear photos or videos of the issue.

Non-returnable cases

Products damaged due to misuse, mishandling, or wear and tear after delivery.
Items returned without approval from Nexora support.
Products with missing packaging, tags, accessories, or parts where applicable.
Change-of-mind returns unless specifically mentioned on the product page.

Refunds

If a refund is approved after review, it will be processed to the original payment method where applicable. Refund timelines may depend on the payment provider or bank.

Replacements

If the product is eligible for replacement, we may arrange a replacement depending on stock availability and courier serviceability.

Important

Please do not send any product back without confirmation from our support team. Unapproved returns may not be accepted.