Return & Refund Policy
We want you to have a smooth shopping experience at Nexora. Please read this policy carefully before placing an order.
Replacement Eligibility
Returns or replacements may be accepted only if the item received is:
- Damaged at the time of delivery
- Defective
- Wrong product
- Missing item or missing parts
- Not as per the confirmed order quantity
To request support, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- Clear photos of the product received
- Photos of the outer packaging and shipping label
- A clear unboxing video showing the package being opened for the first time
Important Unboxing Video Requirement
For claims related to damaged items, wrong products, missing items, missing parts, or incorrect quantity, a clear unboxing video is required for verification.
This helps us confirm the issue with our courier and fulfillment partners.
If an unboxing video is not available, Nexora may still review the case based on available order details and evidence, but a replacement or refund cannot be guaranteed.
7-Day Replacement Support
Eligible replacement requests may be supported within 7 days of delivery, provided the issue is reported within the required support window and approved by Nexora after review.
Non-Returnable Cases
Returns or replacements may not be accepted in the following cases:
- Product damaged due to misuse, mishandling, or wear and tear after delivery
- Product used in a way not recommended on the product page
- Change-of-mind returns
- Items returned without approval from Nexora support
- Products with missing packaging, tags, accessories, or parts where applicable
- Requests raised after the support window without valid reason
- Missing item, wrong item, or damage claims without sufficient verification proof
Refunds
If a refund is approved after review, it will be processed to the original payment method where applicable.
For COD orders, we may request bank account or UPI details to process an approved refund.
Refund timelines may depend on the payment provider, bank, or payment method used.
Replacements
If the product is eligible for replacement, we may arrange a replacement depending on stock availability and courier serviceability.
If a replacement is not possible, Nexora may offer a refund or another suitable resolution after review.
Important
Please do not send any product back without confirmation from Nexora support.
Unapproved returns may not be accepted.
Nexora reserves the right to review each request based on order details, delivery records, product condition, and available evidence.